Oktivo BackendEngineering Documentation

Internal source of truth for the Oktivo Voice backend — architecture, call flow, CRM, billing, testing, and ops.

Architecture & Call Flow

Campaign call flow, inbound calling, IVR transfer, dynamic agent config, and recording.

Hierarchical quota system, Redis key structures, circuit breaker, and TRAI auto-pause.

Lead data model, CRM integrations, import attribution, DND, and CSV export.

Credit management, payments, call fee model, pricing, and feature entitlements.

Analytics, analysis schema, call metrics, benchmarking, and observability.

Testing quick start, E2E/integration tests, scaling, deployment, and Sentry.